More than anything we want you to be happy with your purchase! If something goes wrong or doesn’t feel right, please email us at [email protected] and we’ll get it right! Note:
- That our policy applies only to products purchased 3 days from the date of receipt and product must be in the same original condition as received for replacement / refund requests. If 3 days have passed since you received your item, unfortunately we are unable to offer you a replacement product or a refund.
- Return charge for shipping is $ 3 for customers to change goods. For return customers please bear the $ 4.99 shipping refund fee
- All details to contact support via mail [email protected]
- How long would it take for my refund to be processed?
- This process will take 7-14 working days depending on the issuing bank and product review team.
Also please be informed that placing an order means that you accept all the terms mentioned below:
- At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.
- Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)NOTE:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacement due to customer’s mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display
To file a claim, please send us an email to [email protected] and include the following information (this is a must):
- Order number review Track your order to submit your order code via the contact form
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).